Privacy Policy

Privacy Policy

This Privacy Policy explains how Karyaa FZC ("we," "our," or "us") collects, uses, stores, and protects personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), the General Data Protection Regulation (GDPR), and Telecommunications and Digital Government Regulatory Authority (TDRA) regulations. Our platform connects clients with pre-screened event service providers for weddings, corporate events, private parties, exhibitions, and other commercial or personal occasions.

1. Data Collection

We collect the following types of personal data:
- Contact information (e.g., name, email address, phone number)
- Account credentials (e.g., username, password)
- Event preferences and service requirements
- Payment and billing information
- Technical data (e.g., IP address, browser type, device information)
- Usage data (e.g., pages visited, interactions, cookies, and other tracking technologies)

2. Data Usage

We use the collected data to:
- Provide, manage, and improve our services
- Facilitate connections between clients and service providers
- Process transactions and send confirmations
- Improve our platform and user experience
- Send updates, marketing, and promotional materials (only with user consent)
- Comply with legal obligations, prevent fraud, and ensure security

3. Data Storage

Personal data is stored securely on servers located in compliance with UAE and international data protection standards. We retain data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Data Sharing

We may share personal data with:
- Pre-screened event service providers for service fulfillment
- Payment processors and technical service providers
- Legal authorities when required by law
- Third parties only with user consent
Data shared is limited to the minimum necessary to perform these functions. Cross-border data transfers may occur under appropriate safeguards.

5. User Rights

Users have the right to:
- Access their personal data
- Correct or update inaccurate data
- Request deletion of their data
- Withdraw consent at any time
- Object to or restrict data processing
- File a complaint with a supervisory authority

Users can exercise these rights by contacting us as described below.

6. Consent 

By using our platform, users consent to the collection and processing of their personal data as described. Consent is obtained through explicit actions such as account registration or acceptance of terms. Users may withdraw consent at any time by contacting us.

7. Security Measures

We implement technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, regular security audits, and staff training.

8. Contact Information

For questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: legal@karyaa.ae
Address: Suite No: 301, Westbury Tower 1, Business Bay, Dubai, United Arab Emirates

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our platform after changes constitutes acceptance of the updated policy.