Loading...
Please wait while we load your content
Please wait while we load your content
Last updated:December 5, 2025
Welcome to Karyaa, a digital event services marketplace operated by Karyaa FZC, a company duly registered under the Sharjah Publishing City Free Zone (SPC) in the United Arab Emirates. These Terms and Conditions (referred to as the “Agreement” or “Terms”) govern your use of our website, mobile application, and related services (collectively, the “Platform”). The Platform enables clients to connect with pre-screened event service providers for various occasions, including but not limited to weddings, corporate events, private parties, exhibitions, and other commercial or personal functions.
This Agreement is made between you, the user of the Platform (hereinafter referred to as the “Client” or “you”), and Karyaa FZC (hereinafter referred to as the “Company,” “Karyaa,” “we,” “our,” or “us”). You and Karyaa may be referred to individually as a “Party” or collectively as the “Parties.” By using or accessing the Platform, you acknowledge and agree that you intend to utilise Karyaa to engage with independent event service providers (individually or collectively, the “Professionals”). If you do not agree to these Terms or are unwilling to be bound by them, you must immediately discontinue use of the Platform. Your continued use confirms that you have read, understood, and accepted this Agreement and that you are legally competent to do so under applicable UAE law.
Karyaa is a digital marketplace that facilitates the connection between clients and professional service providers in the events industry. Our platform enables clients to browse, compare, and engage with event vendors offering services such as catering, event planning, decoration, photography, venues, entertainment, audiovisual setups, and other related offerings.
While Karyaa provides the infrastructure and tools to support these interactions, Karyaa does not provide any event services directly. The Company’s role is limited to acting as an intermediary between clients and Professionals. Any agreements, transactions, or engagements made through the Platform are solely between the Client and the selected Professional(s).
Karyaa does not control, monitor, or guarantee the quality, legality, or availability of the services offered by Professionals. The Company is not responsible for the actions, omissions, or performance of any Professional listed on the Platform.
To access and use the Platform, you must be at least 18 years of age, have the legal capacity to enter into binding agreements, and use the Platform solely for lawful and legitimate purposes. If you are registering or using the Platform on behalf of an organisation or business entity, you represent that you have the authority to bind that entity to this Agreement. Karyaa reserves the right to deny access or suspend services to any user who violates these Terms or applicable laws.
1. Professionals registered on the Karyaa Platform agree to:
2. Maintain a valid business license in the United Arab Emirates for the services offered;
3. Accurately describe and present all services, pricing, and availability on the Platform;
4. Deliver services in a timely, professional, and lawful manner;
5. Communicate transparently and respond promptly to client inquiries;
6. Honour all commitments made to clients, including pricing, deliverables, and timing;
7. Abide by UAE laws, applicable free zone regulations, and all relevant commercial and civil obligations.
Karyaa reserves the right to verify the identity and licensing status of Professionals at any time and to remove or suspend vendor accounts that fail to comply with these requirements.
By using the Karyaa Platform, the Client expressly represents and warrants to Karyaa FZC (the “Company”) that the following statements are true, accurate, and binding:
1. The Client undertakes to conduct themselves in a respectful, lawful, and professional manner at all times. The Client agrees to comply with all applicable laws and regulations and to ensure a safe, secure, and suitable environment for the Professional(s) engaged through the Platform to perform their services.
2. The Client acknowledges and agrees that they are solely responsible for their own personal safety and security, as well as that of the Professional(s) while services are being rendered. The Company bears no responsibility or liability for incidents occurring at the event venue or during service delivery.
3. The Client agrees not to engage in, promote, facilitate, or assist in any unlawful, illegal, or prohibited activity while using the Platform or during the execution of services arranged through it.
4. The Client affirms that they have full legal capacity, authority, and the right to enter into this Agreement and to perform all obligations under its terms. The execution of this Agreement does not and will not violate any other agreement or obligation to any third party.
5. The Client understands and agrees that their use of the Company’s Platform is undertaken at their sole risk. The Company makes no guarantees regarding the accuracy, availability, or performance of any Professional listed on the Platform.
6. The Client agrees to honour all service engagements made through the Platform and acknowledges that payment arrangements are made directly with the Vendor. The Client warrants that no undue delay, default, or cancellation of payment will occur once services are confirmed, unless otherwise permitted under a mutually agreed cancellation policy with the Vendor. Karyaa shall not be responsible for any payment transactions between the Client and the Vendor.
7. The Client may be granted the ability to leave ratings and feedback on Professionals via the Platform. The Client agrees that any such reviews shall be honest, respectful, and comply with all applicable laws, including but not limited to defamation, privacy, and content standards under UAE law. The Company reserves the right to remove or moderate reviews that violate these terms or applicable laws.
Unless otherwise provided by Karyaa in writing, all bookings, payments, and refunds are conducted directly between the Client and the Professional.
Karyaa does not act as a payment processor, agent, or guarantor in any transaction. As such, the Company shall not be held liable for any payment disputes, delays, service failures, or cancellations between the Client and the Professional.
In the future, Karyaa may offer optional payment or escrow services through third-party providers. If implemented, such features will be governed by separate terms and agreements and may be subject to additional fees.
Refunds are subject to the cancellation terms agreed upon between the Client and the Professional.
Access to the Karyaa Platform is currently free for Clients. However, Karyaa may charge listing fees, service fees to Professionals for premium features, and visibility, etc.
All applicable fees for Professionals will be communicated in writing and agreed upon in advance. Karyaa reserves the right to modify its fee structure at any time with reasonable notice.
Failure to pay platform fees by Professionals may result in account suspension or removal.
Clients may be permitted to leave feedback or ratings for Professionals. All such content must comply with applicable UAE laws and avoid defamatory, misleading, or offensive language. Karyaa reserves the right to review, moderate, or remove content that it deems inappropriate or in violation of the law or these Terms.
Company reserves the right in its sole discretion, at any time and without prior notice, to remove, block, or disable access to any Content that Company, for any reason or no reason, consider to be objectionable, in violation of the Terms and Conditions or otherwise harmful to the services or professional. Subject to the requirements of applicable law, the company is not obligated to return any of the Content to the second party under any circumstances.
All content on the Platform, including but not limited to text, logos, software, graphics, images, layout, trademarks, and service marks, is the property of Karyaa FZC or its licensors and is protected by UAE and international copyright, trademark, and intellectual property laws.
Users are prohibited from copying, distributing, modifying, or creating derivative works from any part of the Platform without prior written consent from Karyaa.
All personal or business information exchanged through the Platform is treated as confidential unless otherwise required by law. Confidential Information includes user data, service terms, payment records, and any other non-public material exchanged between the Parties. Karyaa may use anonymised or aggregated data for internal analysis and platform improvement. By using the Platform, you agree to the collection and processing of personal information in accordance with our Privacy Policy, which complies with relevant data protection regulations in the UAE.
Karyaa shall not be held liable for damages or losses arising from your interactions with Professionals, including but not limited to cancellations, poor service, miscommunication, or negligence. Karyaa is not liable for indirect, incidental, or consequential damages. The Company’s liability for any claim shall be limited to the amount paid by the Client to Karyaa for services directly offered by Karyaa, excluding payments made to Professionals.
The Client agrees to indemnify, defend, and hold harmless Karyaa FZC, its affiliates, officers, employees, and representatives (collectively, the “Company”) from and against any and all claims, liabilities, losses, damages, costs, or expenses arising out of or related to the actions, omissions, or negligence of the Professionals engaged through the Platform. The Client further agrees to hold the Company harmless from any loss or damage except in cases of the Company’s gross misconduct or negligence.
Company shall not be liable for nonperformance under this agreement for any delay, hindrance or prevention in performing hereunder if such delay, hindrance or prevention is caused by conditions beyond its control, including War, Natural Disasters and other occurrences recognised as such according to international practice or as agreed upon by the parties.
Karyaa reserves the right to suspend or terminate any user account, with or without notice, for reasons including but not limited to:
Breach of these Terms;
Fraudulent, abusive, or harmful behaviour;
Misuse of the Platform or any of its features;
Repeated complaints or legal issues from other users.
Upon termination, your right to use the Platform will cease immediately, and Karyaa may remove your data and access credentials without liability.
The client may not assign or transfer any of their rights, interests or obligations under the agreement to any third party without the prior written consent of the company. The Company may assign its rights and interests under this agreement to any person whatsoever.
Any and all notices or communications required or permitted under this Agreement shall be made in writing and delivered either in person or sent via official email. A notice sent by email shall be deemed received at the time of transmission, provided no delivery failure notification is received. Notices delivered in person shall be deemed received on the date of actual delivery.
If any provision of this Agreement is found to be invalid, unlawful, or unenforceable for any reason, such provision shall be modified only to the extent necessary to make it valid and enforceable, and the remaining provisions of the Agreement shall remain in full force and effect. If such modification is not possible, the invalid or unenforceable provision shall be deemed severed from this Agreement, and the remainder shall be construed and enforced as if such provision had never been included.
This Agreement constitutes the entire understanding between the Parties with respect to the subject matter herein and supersedes all prior or contemporaneous agreements, communications, representations, undertakings, or understandings—whether oral or written, express or implied—relating to the same subject matter. No other agreements, promises, or representations shall be binding unless set forth in writing and signed or acknowledged by both Parties.
All intellectual property rights, including but not limited to trademarks, service marks, logos, graphics, content, and software related to the Company’s website and application (the “Platform”), are owned solely by Karyaa FZC or its licensors. This Agreement does not transfer any ownership rights or licenses to the Client except for a limited, non-exclusive, revocable license to access and use the Platform solely to engage Professionals for event services. The Client is strictly prohibited from reproducing, distributing, modifying, or otherwise using any Company or third-party intellectual property without prior written consent. This license automatically terminates upon termination or suspension of the Client’s access or breach of these Terms.
This Agreement shall be governed and construed in accordance with the laws of the United Arab Emirates, specifically the regulations and statutes applicable to businesses operating under the Sharjah Publishing City Free Zone (SPC).
Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of the UAE.
Karyaa may update, modify, or revise these Terms at any time. Any changes will be posted on the Platform, and we will endeavour to notify users of material updates.
Continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms.
If you have any questions, concerns, or legal inquiries regarding these Terms and Conditions, you may contact us at:
Karyaa FZC
Suite No: 301, Westbury Tower 1,
Business Bay, Dubai, United Arab Emirates
Email: legal@karyaa.ae
Phone: +971508806209
Website: www.karyaa.ae